I work with senior leaders of multinational organisations every week and have worked with many super inspiring leaders over the years. I’ve also worked with leaders who make the mistake of thinking that their job is to be in charge.  I don’t believe it is about being in charge, it’s about looking after the people in our charge.  So, in this week’s Choose Your Attitude Show I focused on building connections and flexing our empathy muscle, whether you are:

  • A leader of an organisation
  • Manage a team
  • Have customers you need to connect with
  • Manage a household and have kids/are a step parent
  • Have friendships you want to foster

In all these scenarios relationships flourish when we increase the level of connection we have with people.  Flexing our empathy muscle is a great way to achieve this, to shift the focus away from their output and towards them as a human being. This path allows people to be at their natural best. 

It requires some intentional actions, so here are ten ways that have worked for me, especially when I’m dealing with difficult people.  Number 9 is probably the one I find most difficult, just because it is so unconscious.  Let me know which one you find the hardest and which one you are keen to utilise more often.



Resources from this week’s Choose Your Attitude Show

Brene Brown’s TED Talk about vulnerability:  https://www.ted.com/talks/brene_brown_on_vulnerability?language=en

Research into humour in the workplace e.g sharing funny cat videos!  https://www.researchgate.net/publication/243463818_A_meta-analysis_of_positive_humor_in_the_workplace

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